okz Privacy Policy

1 What Information Is Collected

okz collects certain information from users to run its services properly. This information falls into two main categories — what users provide directly, and what is recorded automatically while using the service.

1.1 Information Provided Directly

During account registration or identity verification, you provide the following information:

• Full name and date of birth (for 21+ verification)
• Mobile number and email address
• National ID card or passport details (where applicable)
• Payment account details — bKash, Nagad, Rocket or Upay numbers and bank account information
• Username and password

1.2 Automatically Collected Information

Information recorded automatically for technical reasons while using the service:

• IP address and device identifier
• Browser type, operating system and device language
• Login time, session duration and navigation history
• Gaming activity, bet history and transaction details
• Information collected through cookies and similar tracking technologies

2 Purpose of Using Information

Collected information is used only for specific and legitimate purposes. okz does not sell or transfer your information to third parties without authorisation under any circumstances.

2.1 Service Operation

This information is used to create and manage your account, process deposits and withdrawals, provide gaming services, and offer support via live chat or email.

2.2 Identity and Age Verification

All okz services are for persons aged 21 or older only. Relevant identity document details are verified to confirm your identity and prevent participation by minors.

2.3 Security and Fraud Prevention

Information is analysed to detect unauthorised account access, suspicious transactions or fraud attempts, and to maintain platform security.

2.4 Communication and Notifications

Contact information is used to send transaction confirmations, account-related notifications, and, with your consent, promotional messages. You may opt out of marketing messages at any time.

2.5 Responsible Gaming Support

By analysing gaming patterns, we identify risky behaviour and provide support where needed. Further details are available on the Responsible Gaming page.

3 Information Storage and Security

okz uses industry-standard technology to keep your personal information secure. All data is transferred via SSL-encrypted connections and stored on secure servers.

3.1 Technical Security Measures

• 256-bit SSL encryption — on all data transfers
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP-based) support
• Automatic suspicious login detection

3.2 Data Retention Period

Information is retained while your account is active and, after account closure, for a specified period as required by applicable laws and regulations. Once the defined period ends, information is securely deleted or anonymised.

4 Sharing Information with Third Parties

okz does not sell your information. However, in limited and specific circumstances, necessary information may be shared with trusted partners.

4.1 Service Provider Partners

Specialist service providers are engaged for payment processing, identity verification and technical infrastructure management. They receive only the information needed for their designated tasks and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Information may be provided as required by law in response to valid legal instructions from competent authorities, court orders, or financial investigations. Only the relevant information is disclosed in such cases.

4.3 Business Changes

If there is a significant change to okz's business structure (such as a merger or acquisition), users will be notified in advance and this privacy policy will remain in effect.

5 Cookies and Tracking Technologies

The okz website uses cookies. Cookies are small text files stored on your device that help improve the functionality of the service.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Help remember language preferences and personal settings.
• Analytics cookies: Used to analyse site usage and improve the service.
• Marketing cookies: Used with your consent to display relevant advertisements.

You can control or delete cookies from your browser settings; however, disabling essential cookies may cause some services to not work correctly.

6 User Rights

okz believes you should have full control over your personal information. You have the following rights:

6.1 Right to Access Information

If you want to know what information okz holds about you, contact us via live chat or email. After verification, the information will be provided within the specified timeframe.

6.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request a correction. Changes will be made after the relevant supporting documents are submitted.

6.3 Right to Delete Information

When closing your account, you may request that your personal information be deleted. However, certain information may be retained for a specified period due to legal obligations.

6.4 Right to Opt Out of Marketing Messages

If you do not wish to receive promotional emails or messages, you may request to stop them at any time. Account-related notifications cannot be turned off as they are an essential part of the service.

7 Maintaining Account Security

Alongside technical safeguards, your own caution is equally important. Following the tips below will keep your okz account much more secure:

• Use a strong and unique password — do not use a password here that you use anywhere else.
• Never share your OTP with anyone — no okz representative will ever ask for your OTP.
• If you notice any suspicious activity, contact the support team immediately.
• Log out of your session after logging in from an unfamiliar device.

8 Protection of Minors' Information

All okz services are strictly for persons aged 21 or older. We do not knowingly collect information from any minor. Age is verified at registration and identity documents are requested if there is any doubt. If a minor's account is identified, it is closed immediately and any collected information is deleted.

9 International Data Transfers

okz's servers and infrastructure may be located in various geographical locations. For international data transfers, appropriate security measures are ensured at each destination. All partner organisations are contractually bound to comply with international data protection standards.

10 Contact and Complaints

If you have questions, data-related requests or any concerns about this privacy policy, please contact our support team. okz provides support 24 hours a day, 7 days a week in Bengali and English via live chat and email.

Email contact address: [email protected]

For detailed questions about your information or general enquiries, you may visit the FAQ page — it contains answers to many questions about privacy and account security.

11 Changes to This Policy

okz reserves the right to update this privacy policy as needed. If there are significant changes, a notification will be sent to the mobile number or email registered on your account. Continued use of the service after any changes indicates that you have accepted the updated policy. For important changes, at least 7 days' notice will be given.