What should I do if I suspect someone else is using my account to play?

Contact okz immediately via 24/7 live chat or by email at support@okzlogin.cam. Change your password and enable two-factor authentication on your account.

For ages 21+ only

Play responsibly,
stay safe

okz believes that gaming and betting should be a form of entertainment, not a burden. The mental and financial wellbeing of every player is our highest priority. On this page you will find limit-setting tools, warning signs to watch for, and ways to get support.

Safe environment 24/7 support 21+ age restriction Limit-setting tools

What does responsible gaming mean?

Registering at okz is not just opening an account — it means joining a community where maintaining a balance between the enjoyment of playing and personal limits is everyone's responsibility. Online casino and betting is primarily a form of entertainment — it is not a source of income or a solution to financial problems.

Responsible gaming rests on three things: awareness of your own budget, control over your time, and the ability to understand your own state of mind. When any one of these breaks down, playing is no longer enjoyable. okz's Terms and Conditions clearly state that our services are for persons aged 21 and above only. Age verification is a mandatory process for us.

If you notice that your playing habits are affecting your daily life, family relationships or financial stability, it is time to stop. okz gives every player several tools to help make their own decisions — these are described in detail below. You can also find more information about responsible gaming on our FAQ page.

Remember — talking to a family member or close friend is always helpful. Rather than carrying a problem alone, open up to the people around you. Seek help from a professional counsellor if needed. Under our Privacy Policy, your personal information is kept completely secure.

Limit-setting tools

Deposit limit

Set a deposit limit

Set a maximum amount for daily, weekly or monthly deposits. Once a limit is set it takes effect immediately; a cooling-off period applies if you wish to raise it.

Time limit

Session time limit

Decide in advance how long you will play in one session. When the time is up, the system will automatically alert you and give you the option to end the session.

Loss limit

Set a loss limit

Once you have lost a set amount you will not be able to place further bets — keeping this limit active helps protect you from significant financial loss.

Break

Take a Break

Temporarily suspend your account for between 1 day and 6 weeks. During this time you will not be able to log in and no marketing messages will be sent to you.

Self-exclusion

Long-term self-exclusion

Close your account for 6 months, 1 year, or permanently. Any attempt to open a new account during a self-exclusion period will be cancelled.

Reality check

Reality check reminder

A pop-up appears at set intervals showing how long you have been playing and how much you have lost or won. This reminder keeps decision-making in your hands.

How do you enable self-exclusion?

Self-exclusion is a strong decision — and taking it is a sign of mental strength, not weakness. The process at okz is kept simple so that anyone can use it at any time.

1

Log in to your account and open "Account Settings".
2

Go to the "Responsible Gaming" tab.
3

Select the "Self-Exclusion" option and set the duration.
4

Confirm on the confirmation prompt — the change will take effect immediately.
5

You will receive a confirmation email. If you have any trouble, contact us via 24/7 live chat or by email — the support team can assist in both Bengali and English.

Recognise the warning signs

Problem gambling develops gradually. If you notice any of the signs below in yourself or someone close to you, prompt action is needed.

Repeatedly placing bets to try to recover lost money, and staking more each time.
Hiding your gambling from family or friends, or lying about it.
Betting with money meant for food, sleep or essential bills.
Feeling restless, irritable or anxious when not playing.
Continuing to play while neglecting work, studies or family responsibilities.
Taking on debt or selling assets to fund gambling.
Repeatedly trying to stop playing but failing to do so.

Where can you find support?

okz support team

Live Chat

24 hours a day, 7 days a week — support is available in Bengali and English.

Email Support

[email protected] — write to us any time and get a prompt reply.

Account protection

The support team will assist you directly with setting limits or closing your account.

Family and personal support

Family and friends

Talk openly with people you trust. Admitting a problem to them is the first step toward change.

Professional counsellor

Consult a mental health specialist or counsellor. This is confidential and safe.

Local support centres

Addiction specialists are available at mental health service providers and hospitals across Bangladesh.

Financial recovery

Financial adviser

If you are facing debt or financial difficulty, make a plan with your bank or a financial adviser.

Budget planning

Draw up a clear monthly income and expense budget, and do not go beyond a set limit for gaming.

Recovery takes time

Financial recovery takes time — be patient and set small, achievable goals.

okz's commitment

We believe that building a healthy gaming environment is our greatest responsibility. The 21+ age restriction, limit-setting tools and 24/7 support together mean okz is there for every player. Your safety is our success.

Responsible gaming FAQ

All casino and betting activities at okz are for persons aged 21 and above only. Age is verified at registration, and identity documents are required to confirm age during the account verification stage.

When a Take a Break period ends, the account is reactivated automatically. For self-exclusion, a cooling-off period must pass after the set term ends, and the intention to play again must be confirmed. Permanent self-exclusion cannot be reversed.

Lowering a deposit limit takes effect immediately — this is for the player's protection. Raising a limit requires a cooling-off period, so that no one makes a hasty decision under pressure.

Contact okz immediately via 24/7 live chat or by email at [email protected]. Change your password and enable two-factor authentication on your account.

Yes. A family member can contact the okz support team directly. The support team will advise on the process of enabling self-exclusion on the relevant player's account. Consulting a professional counsellor is also strongly recommended.

Yes, the reality check works across the entire platform — whether you are playing slots, live casino, betting or any other section, the reminder will appear at set intervals while you are active.

Play responsibly,stay safe