All your questions answered in one place at okz

To keep your okz account secure, choose a password of at least 12 characters that combines uppercase and lowercase letters, numbers and special characters (@, #, ! etc.). Do not use your name, date of birth or phone number as a password. Use a different password for each site and never share it with anyone. A password manager can help you keep track.

Yes. okz uses SSL encryption, so your login details, personal information and payment data stay protected. Your data is not sold to third parties. You can find full details on how your information is stored and used on the Privacy Policy page.

If you think someone has accessed your okz account without permission, change your password immediately. Then contact the support team via live chat or email — they are available 24/7 in Bengali. You can also request a temporary account lock until the situation is confirmed.

okz and its support agents will never ask for your OTP, bKash PIN, Nagad PIN or bank password. If anyone asks for these — by phone, chat or SMS — it is a fraud attempt. Never share them under any circumstances and report it to support immediately. Stay safe.

Scammers sometimes create fake sites that look like okz. Always check the address bar in your browser — confirm the correct domain and watch for extra characters or misspellings in the URL. Do not log in by clicking a third-party link. If in doubt, ask the support team.

Yes, this is required. To withdraw from okz, whichever wallet you use — bKash, Nagad, Rocket or Upay — the wallet account must be registered in your own name. Transfers to someone else's wallet are not allowed. This rule is in place to ensure security and prevent incorrect transfers.

The minimum withdrawal amount at okz is ৳1,000. Requests below this amount will not be processed. So before withdrawing your available balance, make sure the amount is at least ৳1,000. This minimum limit applies to all methods: bKash, Nagad, Rocket, Upay and bank transfer.

No. To withdraw winnings from the okz welcome bonus, you must first meet the wagering requirement. After wagering 20 times the bonus amount, that portion becomes withdrawable. For example: for a ৳1,500 bonus, ৳30,000 in wagering must be completed. Only deposited funds (excluding the bonus) can be withdrawn at any time.

Withdrawals from okz to bKash, Nagad or Rocket generally arrive within 5 to 30 minutes. The same timeframe applies to bank transfers. If there is a network issue or a delay in the verification process, it may take longer, but most cases are completed within this window.

If a withdrawal is showing as 'Pending', first check whether your account verification is complete. If that does not resolve it, contact okz's 24/7 live chat. Providing the reference number and amount of the request will help the support team assist you faster.

The wagering requirement for the okz welcome bonus is calculated on the bonus amount only, not on the deposit. Multiply the bonus amount by 20 to get the total wagering required. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, wagering = ৳1,500 × 20 = ৳30,000. Once this amount has been wagered, the bonus portion becomes withdrawable.

No. The welcome bonus is available once per player — it can only be claimed on the first deposit. If the same person opens multiple accounts to claim the bonus, it violates okz's rules and the accounts may be suspended. Use a single account honestly.

When making your first deposit at okz, the bonus offer may be applied automatically, or you may need to enter a bonus code — check your account page or contact support for the current method. The bonus rate is 150%, up to a maximum of ৳10,000. This means depositing ৳6,667 or more will give you the maximum bonus.

Slot games generally count in full towards wagering. Live casino games — such as Baccarat, Roulette or Teen Patti — may count partially or not at all. For specific details, check the Terms and Conditions page or ask the support team. It is worth finding out before you start playing.

The minimum deposit at okz is just ৳100, the same for all payment methods. Whether you are playing slots, betting on cricket or playing live casino, ৳100 is enough to get started. This gives new players a way to begin with low risk.

okz currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, you can use major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank. The minimum deposit for all methods is ৳100.

To deposit via Nagad, go to the okz cashier page, select "Nagad" and send the required amount to the number shown. Keep the transaction ID. If there is any issue, give the support team your transaction reference and they will resolve it quickly.

okz does not charge any fees on deposits. However, if bKash, Nagad or your bank has its own transaction fee, that is charged by the respective service — not by okz. You can check your mobile banking app's fee policy before making a deposit.

The balance is usually credited within a few minutes. If it is delayed, first check whether the transaction was successful in your payment app. If it was, contact okz live chat with the transaction ID and a screenshot. They will verify and correct your balance quickly.

The verification process at okz is important for two reasons: first, to ensure your account's security — so no one else can open an account in your name. Second, to confirm that the 21+ age requirement is met. Once verification is complete, future withdrawals go through more smoothly.

okz may request verification before your first large withdrawal, if unusual activity is detected on your account, or for security reasons. Verification may also be required when claiming a bonus. Generally, once it is done, you do not need to do it again.

Usually a National ID Card (NID) or passport is sufficient. In some cases, proof of payment method may also be requested (such as a bKash statement or bank slip). Submit clear, readable photos of your documents.

If your verification is rejected, the support team will usually tell you the reason. It often happens when image quality is poor or the document is unclear. Resubmit with correct, clear photos. Contact okz support on live chat for assistance.

Yes. All documents submitted to okz are stored encrypted on secure servers and are not used for any purpose other than verification. Your documents are not shared with any third party. Read the Privacy Policy for full details.